FAQ

How do I ask Auntie Kim?

Tap the Ask Auntie Kim chat button and send us a product photo or link.

Please include the quantity and delivery country so we can check faster.

Can I send just a photo?

Yes. If you do not have a link, send us a photo. Auntie Kim will try to check it in Korea.

Can I request products that are not listed on the website?

Yes. Auntie Kim helps customers find Korean products by request. The products shown on our website are only a small selection.

What are Auntie Kim’s Picks?

Auntie Kim’s Picks are a small selection of Korean products chosen for customers to browse.

Looking for something specific? Send us a product photo or link through the Ask Auntie Kim chat button.

How do I get a quote?

Send us the photo or link, quantity and delivery country. We’ll check availability in Korea and send you an estimated quote.

The quote may include product cost, handling fee and estimated international shipping.

How can I pay?

We currently accept Visa, Mastercard and PayPal..

Apple Pay and Google Pay are available with a linked Visa or Mastercard.

After confirming your order, we’ll send you a secure payment link or payment instructions.

Do I need to pay before Auntie Kim buys the product?

Yes. We purchase requested items after your order is confirmed and payment is completed.

What currency do you use?

Payments are usually processed in US Dollars, unless otherwise stated on your payment link or invoice.

What is the handling fee?

A handling fee may apply to requested orders. It helps cover product checking, order coordination, packing and consolidation.

We’ll confirm any handling fee before payment.

Where do you ship?

We help arrange international shipping from Korea to supported countries.

How do you ship orders?

We usually ship by air. Shipping options, timing and cost may vary by delivery country, item type, parcel size and courier availability.

How long does delivery take?

Delivery time varies by destination and courier. We’ll share the estimated timeline when we prepare your quote or shipping update.

Can I track my order?

Yes. Once your order has been dispatched, we’ll share the tracking details if tracking is available.

Can I combine several items in one shipment?

Yes. Send us multiple product photos or links, and we’ll check whether they can be combined into one request.

Who pays customs duties and taxes?

Customs duties, VAT, import taxes and clearance fees may be charged by your destination country. These charges are the customer’s responsibility.

Can I cancel my request?

You may cancel before payment is completed. Once we have purchased the item in Korea, cancellation may not be possible.

Can I return a requested item?

Requested items are purchased specifically for you. Returns may be limited unless the item is damaged, incorrect or eligible under the original seller’s return policy.

What if my item is defective or incorrect?

Please contact us as soon as possible with clear photos of the item, packaging and shipping label. We’ll review the issue and guide you on the next steps.

What if an item is unavailable?

If the item is unavailable, we’ll let you know. You can choose to wait, request a similar item, or cancel that item before payment.

When is a refund not possible?

• You change your mind after the product has been purchased in Korea.
• The item cannot be returned to the original Korean seller.
• The item is delayed, seized or restricted by customs.
• Incorrect or incomplete delivery information was provided.

What items cannot be shipped?

We cannot help with hazardous goods, perishables, alcohol, tobacco, vaping products, prescription medicines, weapons, cash, personal documents, plants, live animals, counterfeit goods or items restricted by your destination country.

Restrictions vary by country, so please confirm import eligibility before placing your order.

Is Auntie Kim the product manufacturer?

No. Auntie Kim helps customers source products from Korea. Product responsibility remains with the original brand, seller or manufacturer.

Where can I read the full terms?

Please read our Terms of service, Privacy policy, Refund policy and Shipping policy.